Refund policy

Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not offer refunds for change of mind on opened or used cosmetics, skincare or personal care products due to hygiene and safety reasons. This does not affect your rights under the Australian Consumer Law.

To start a return, you can contact us at hello@nourishandglowbeauty.com.au. Please note that returns will need to be sent to the following address:

26A Murray Street, Barham NSW 2732

If your return is accepted;

• If we've made a mistake or the item is faulty, damaged or incorrect, we'll cover the cost of return shipping.

• For approved change-of-mind returns (where applicable), the customer is responsible for return postage unless otherwise agreed.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@nourishandglowbeauty.com.au. 

Damages and issues
Please inspect your order as soon as it arrives. If your item is damaged, defective or incorrect, please contact us as soon as possible. Where possible, please provide photographs of the item and packaging within 7 days of delivery to help us assess the issue quickly. This does not limit your rights under the Australian Consumer Law.

Exceptions / non-returnable items
For hygiene and safety reasons, we do not accept change-of-mind returns for opened or used cosmetics, skincare, personal care products, food items, teas or nutritional products unless the product is faulty or your rights under the Australian Consumer Law apply.

Unfortunately, due to health regulations we cannot accept the return of any nutritional products simply because of change of mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare practitioner or general practitioner. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nourishandglowbeauty.com.au